TeleSales Program:

“Increase your retail sales by up to 20% by using an experienced wireless call center to take your inbound calls and track your advertising results”

How do you increase sales? With many carriers in each market and the opportunity for retail store growth limited due to saturation, what can you do? Are you getting a good return on your coop dollars? Do you know which promotions work…..and which ones don't? Are you confident that your retail store personnel are doing everything they can to project a professional image and capture critical sales data on all telephone inquiries? Is there another sales distribution channel out there you can tap into quickly and easily? Let TracPoint Wireless answer these questions and help put your company on track to increased profits.

The TracPoint Wireless Call Center Program

The TracPoint Wireless Call Center Program is designed to increase over all sales results by combining the efforts and expertise of the Wireless Dealer retail locations and professional Call Center. A significant return on Advertising & Coop dollars is achieved by using Targeted Direct Mail and other types of traditional advertising which includes the addresses of the Dealer retail stores and one central 800# to handle all telephone inquiries. Interested consumers respond by calling the 800# to "your company name" Promotions Call Center where they are given the option of having the phone conveniently delivered to their door, or referred to your closest retail store. By combining efforts, you accomplish several key objectives: ■ Increase sales up to 20% with no additional spending in Advertising. Generate retail walk in sales while expanding your sales reach by selling to consumers who would like to purchase over the telephone. Capture sales from people who do not wish to go to a retail store, including those who do not have transportation or who may be too far away. Contact us and we will send you the confidential Wireless Call Center projections worksheet for your review. ■ Make the sale when the consumer is hot. Give the consumer the ability to call your company and place an order 24/7 when they have the Direct Mail piece or advertisement in their hand. Eliminate the chance of having the consumer go to the competition before he/she actually gets a chance to visit your store. ■ Sell to consumers outside the traditional shopping radius of your stores. Offer the flexibility to conveniently deliver a phone to those who may see your compelling offer, but are too far away from your location to justify the drive. (Examples of this include advertising in the Newspaper or Radio where many consumers see/hear your ad but you may not have a store within the their local shopping area). ■ Measure Advertising Effectiveness. Accurately measure the specific response rates from advertising through the call volume generated via 800#’s provided for the program. Finally understand what promotions, and advertising mediums are working for you. Adjust and modify your spending based on measurable results and watch your profits grow! ■ Create Another Sales Channel. With inbound Call Center capability, you will now have another viable sales channel. Professional Call Center sales representatives will answer the phone 7 days a week, 24 hours a day under your name. Take orders from your advertising, process credit and ship phones to your customers….. even when your stores are closed. ■ Professional Image. Have all your customer inquiries handled by a professional staff 7 days a week. All calls answered under your company name with customized scripting to guide the representative through your company offer. Your retail staff can now focus on selling walk-in customers without interruption, and work on other outbound revenue producing activities during slow periods.

■ Detailed Reporting. Measure all aspects of your coop advertising results with these reports available to you on the web in real time for your viewing: • Call Volume report: Shows you the actual call volume generated by day and program to date. Measure the specific response rates of each promotion you do. • Rate Plans Sold: See the sales made including quantity and type of rate plans sold • Conversion Rates: See the total calls received and the sales made from those calls. • Disposition Report: View the reasons why people inquired and didn't purchase including: security deposit required, pre-pay plan required, inquiry only, directed to store location, spousal approval, no credit card, etc. • Database: Call detail Database sent to you daily/weekly; On a daily or weekly basis (TBD), receive the database of all your callers information captured including: Name, Address, Telephone, Rate plan selected, Current Carrier, Disposition, and credit information gathered. This database will be used by Retail store personnel to contact and invite customers into a local store for additional sales opportunities, or when term contracts are up. Critical now that LNP is here.

How the Program Works

1. Customer receives Direct Mail piece or sees your advertisement with compelling offer. 2. Customer calls the 800# into the "Your Company Name Promotions Center". 3. Caller hears "Thank you for calling the Your Company Name Promotions Center, this call may be monitored and recorded for quality assurance, a representative will assist you momentarily". 4. Sales representative answers phone " Your Company Name Promotions Center my name is _____ may I have your zip code and home telephone number to verify that the promotion is available in your area?" 5. Sales representative gathers customer contact data and proceeds to explain your promotional offer utilizing the customized script. 6. Sales representative gains customer approval to process order, verifies appropriate rate plan for customer, captures customer's credit information, confirms the order and releases the customer. Order is then processed into carrier credit and activations system with your Dealer Code, or sent directly to you for programming and delivery. 7. If customer is approved, order is sent to Fulfillment Center for shipment. Each phone order is kitted with a customized packing slip and welcome letter in your company name, including the carrier contract, and any other customer collateral. Phone is delivered to consumer within 72 hours of purchase. 8. If customer is not approved for credit, an outbound call to the consumer is made within 24 hours. Consumer is informed of status and referred to nearest Dealer Retail Store for other options. 9. All consumer inquiries who are not ready to purchase at that time are referred to the nearest retail location with Store address, Mgr name and telephone number. Every call is digitally voice recorded and stored for future retrieval. This is a turnkey program that generates specific and measurable results. Included with this is access to discounted Direct Mail and a variety of Promotional Items that can be used to make your offers unbeatable. Let TracPoint Wireless help you increase your sales today!

This is a turnkey program that generates specific and measurable results. Included with this is access to discounted Direct Mail and a variety of Promotional Items that can be used to make your offer unbeatable.

For more specific information on how we can increase your sales with our Wireless Call Center Program please contact us.